Refund Policy
We want you to feel comfortable purchasing from SoraScreen. Every purchase is protected by our 30-day money-back guarantee.
Effective September 1, 2026
1. Our 30-day guarantee
If you are not satisfied with a SoraScreen purchase, you may request a refund within 30 calendar days of the applicable purchase or charge.
This guarantee applies to original purchases and renewal charges when the refund request is submitted within 30 days of that charge.
Requesting a refund is simple. You only need to contact our support team by email or telephone.
2. How to request a refund
Contact us using either of the following methods:
Email: support@sorascreen.com
Phone: +1 (270) 790-8698
Please provide:
- The email address used during checkout.
- Your order number, when available.
- The purchase or charge you would like refunded.
You may tell us why you are requesting a refund, but providing a detailed reason is not required to use the 30-day guarantee.
3. How refunds are issued
Approved refunds are returned to the original payment method used for the purchase.
After a refund is submitted, your bank or payment provider may need several business days to display the credit. This processing time is controlled by the payment provider and may vary.
For payment security, refunds cannot normally be sent to a different card, account or payment method.
4. Order verification
We may ask for reasonable information to confirm the order and verify that the refund request comes from the purchaser or another authorized person.
Never send us your complete card number, card security code or account password. We only need enough information to locate and verify the order.
5. Subscription cancellations
A refund request and a subscription cancellation are related but separate requests.
If you do not want a recurring subscription to renew, tell us that you also want it cancelled. We will stop future renewals after processing the cancellation.
Cancelling future renewals does not remove your right to request a refund for an eligible charge within the 30-day guarantee period.
6. Duplicate or unauthorized charges
Contact us promptly if you notice a duplicate charge or a purchase you do not recognize. We will review the transaction and help resolve the issue.
We may temporarily delay a refund while confirming the identity of the purchaser or investigating suspected fraud. Verification is used to protect customers and does not remove a valid refund right.
7. Requests submitted after 30 days
Requests submitted more than 30 days after a purchase are not covered by the SoraScreen money-back guarantee.
You may still contact us if a service was not delivered, was materially different from its description or did not work as reasonably expected. We will review the situation fairly and provide an appropriate solution where required.
8. Payment disputes
If you have a billing concern, contacting us directly gives us an opportunity to locate the transaction and provide a faster solution.
Contacting SoraScreen does not remove your right to speak with your bank, payment provider or another appropriate authority.
9. Consumer rights
This Refund Policy operates alongside applicable consumer protection laws. Nothing in this policy removes a refund, cancellation or other remedy that cannot legally be excluded.
Additional purchasing terms are available in our Terms and Conditions .
10. Contact us
Contact SoraScreen if you have a question about a refund, cancellation, order or payment.
Email: support@sorascreen.com
Phone: +1 (270) 790-8698
Contact page: sorascreen.com/contact
