Delivery Policy

1. Delivery within two minutes

Your subscription details are normally sent to your checkout email address within two minutes after your payment has been successfully completed.

There is no physical delivery and no shipping charge. All subscriptions and instructions are delivered electronically.

2. What your delivery email includes

Your email will include:

• Your subscription or access details.
• Instructions for setting up and using the service.
• Information related to your selected subscription.
• Our email, WhatsApp and telephone support details.

Keep this email in a safe place because you may need the information again when setting up another compatible device.

3. Use the correct email address

Please provide a valid and accessible email address during checkout. We deliver the subscription to the email address submitted with your order.

SoraScreen is not responsible for delays caused by an incorrect, incomplete or inaccessible email address. Contact us if you notice an error so we can help correct it.

4. If you do not receive the email

If the delivery email does not arrive within two minutes, first check your spam, junk, promotions and other filtered email folders.

You can also search your inbox for “SoraScreen” or “support@sorascreen.com.”

If you still cannot find the email, contact us using the same email address you used during checkout. Include your order number when available so we can locate the purchase quickly.

5. Possible delivery delays

Most orders are delivered within two minutes. In some cases, delivery may take longer because of payment verification, an email-provider delay, an incorrect email address or a temporary technical issue.

If additional payment verification is required, delivery will begin after the payment has been successfully confirmed.

Contact us if your order is delayed and we will check its status and assist with delivery.

6. Setup assistance

Your delivery email includes setup instructions. If you need help, simply reply to that email and our support team will assist you.

You may also contact us through WhatsApp or call us directly using the telephone number below.

7. Refunds

Every SoraScreen purchase includes a 30-day money-back guarantee.

If the subscription is not delivered or you are not satisfied, contact us within 30 calendar days of the purchase or charge. Additional information is available in our Refund Policy .

8. Contact us

You can reply directly to your delivery email or contact SoraScreen using any of the following methods:

Email: support@sorascreen.com

WhatsApp: +1 (270) 790-8698

Direct call: +1 (270) 790-8698

Contact page: sorascreen.com/contact